Frequently asked questions
- How The Prices Are So Low?
All WordPress items such as plugins and themes are licensed under the General Public Licence (GPL). This means that once we have purchased the item we are free to redistribute it if we choose to do so. Your membership to our site goes towards maintaining and buying the subscriptions to 3rd party theme and plugin authors. This form of crowd funding helps keep prices low and we can then pass this benefit on to you.
- Are The Plugins Original?
Yes, all the plugins and themes are obtained securely by downloading directly from the original authors and We just redistribute it without changing the products.
- Why Are These Plugins/Themes Asking Me For A License Key?
Ignore it. Developers include these so that the plugin or theme can update automatically or so that you can register for support. The item itself will work perfectly fine without anything being entered in the box. We would recommend updating your theme/plugins manually when updates become available on our site.
- Why I See "License Activation" or "Upgrade to Premium" Message In My YITH Plugin ? Is This Free Version ?
As i said before, Ignore it. These plugin is "PREMIUM" version and you still receive all the premium functionality. License key only for unlock automatic update.
- Do HOSTFILEZ Provide License Keys?
We cannot and won’t provide/lease/release/resell license keys. All the products offered in this website are licensed under GNU GPL License. You do not need any license keys to use them in as many of your projects you need. This plugins and themes only require license keys to get automatic updates from their authors.
- How To Updates My Plugins / Themes ?
Updates are provided if and when they are available from the original author. If updates available, you can update plugins/themes directly from Wordpress Dashboard (With HOSTFILEZ Updater Plugin). Or manually update by replace your old plugins / themes with new version. How to update ?
- Plugins Version Outdated. Can i Request New Version?
Yes, You can open ticket, and we will update asap in business day. ( Normally less than 24 hours, except holidays period )
- How to hide plugin updates and license activation warnings in my wordpress website?
You can use this plugin https://wordpress.org/plugins/hide-plugin-updates-notifications/ ( Very useful )
- Do HOSTFILEZ Provide Support?
We provide basic support for installing plugins and themes. If you need any major modification / advanced support, you can purchase from original author or hiring a developer .
- I create ticket, how long you respond it ?
We will reply your ticket within 24 hours (In rare case, can be longer) and only in business day (Monday - Friday).